cy777's Privacy Policy

cy777 ("we", "us", "platform") operates a safe and reliable online betting and casino service for players in Bangladesh. This Privacy Policy ("Policy") clearly explains how we collect, process, store, and protect the personal information of you — every individual who uses the cy777 website, app, or related services.

By creating an account on our platform or continuing to use our services, you are considered to have read and acknowledged the terms of this Policy. If you do not agree with any part of this Policy, please stop using our services and contact our support team.

cy777 treats user privacy as its highest priority. We use SSL encryption technology to keep every transaction and data exchange secure. This Policy may be updated at any time — we will post a notice on the platform when changes are made.

cy777 collects only the information that is essential for the smooth operation of the platform, ensuring secure transactions, and providing you with the best service. We divide the information we collect into two categories:

2.1 — Personally Identifiable Information

During account registration and management, we may collect the following information:

• Full name and date of birth (for age verification purposes)
• Mobile number and email address
• Payment method details (bKash, Nagad, Rocket account numbers)
• Government-issued identity document details for identity verification (where applicable)
• Username and password (stored in encrypted form)

2.2 — Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• Device information (device type, operating system, browser version)
• IP address and approximate geographic location
• Session data (time of platform entry, duration, pages visited)
• Information obtained from cookies and similar tracking technologies
• Transaction history and betting activity data

cy777 uses collected information only for the following legitimate purposes. We never sell your information or use it for unauthorized purposes under any circumstances.

1. Account Management: To handle registration, login, identity verification, and account security.
2. Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, and Rocket. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800.
3. Customer Support: To assist with your complaints, questions, and issues via 24/7 live chat and email.
4. Platform Improvement: To analyze user experience and improve platform functionality and security.
5. Fraud Prevention: To detect suspicious activity and ensure account security.
6. Responsible Gaming: To monitor your gaming behavior and provide support and alerts when needed.
7. Legal Compliance: To comply with applicable laws and regulations.
8. Communications: To deliver important service-related notices and updates to you.

The cy777 website uses cookies and similar technologies. Cookies are small text files stored in your browser that improve your experience on the platform.

4.1 — Types of Cookies

• Essential Cookies: Required to maintain login sessions and security functions. Disabling these cookies will prevent the platform from working properly.
• Functional Cookies: Used to remember your preferences (language, settings).
• Analytics Cookies: Help analyze platform usage to improve the quality of our services.

4.2 — Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, please note that disabling certain cookies may partially limit the platform's functionality. By continuing to access cy777, you are considered to have consented to the use of essential cookies.

cy777 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in a limited way in the specific circumstances below:

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, and Rocket is shared with the respective payment providers. These providers operate under their own privacy policies.
• Technology Service Providers: Technology partners required for platform operations work under contractual confidentiality obligations.
• Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may use limited transaction data to ensure fair play.
• Law Enforcement Agencies: Information may be provided as required by law or on the basis of a court order.
• Fraud Prevention: Specific information may be shared with authorized partners for the detection and prevention of fraud.

Outside the circumstances listed above, cy777 does not share your personal information with any third party without your permission.

cy777 uses industry-leading security measures to keep your information safe. Our security framework includes:

6.1 — Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, information necessary to meet legal obligations, resolve disputes, or prevent fraud may be retained for a specified period. After this period, data will be securely deleted or anonymized.

cy777 believes that every user has specific rights over their own information. If you have an account on our platform, you enjoy the following rights:

1. Right of Access: You may request to know what information we hold about you.
2. Right to Rectification: If your information is incorrect, you may request that it be corrected.
3. Right to Erasure: In certain circumstances you may request that your information be deleted, however this right may be limited in cases of legal obligations or ongoing disputes.
4. Right to Object to Processing: In certain circumstances you may object to the processing of your information.
5. Right to Data Portability: Where applicable, you may request your information in a structured and commonly used format.
6. Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible.

cy777 strictly prohibits use of the platform by anyone under 21 years of age. Our services are for individuals aged 21 and above only. To enforce this policy, we verify age at the time of registration.

If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the associated information. If a parent or legal guardian believes their minor child is using our platform, please contact us immediately at [email protected].

While cy777 makes every effort to protect your information, your own role in keeping your account secure is also important. We recommend you follow the steps below:

• Use a strong and unique password made up of a combination of letters, numbers, and special characters.
• Do not share your password with anyone.
• Log out of your session after using a public or shared device.
• If you notice any suspicious activity on your account, notify us immediately.
• Be cautious of phishing emails or messages impersonating cy777. We never ask for your password via email or message.

Remember, cy777 will never directly ask you for your full password or payment information. If anyone identifying themselves as cy777 asks for this information, notify us immediately.

cy777 reserves the right to update this Privacy Policy when needed. For significant changes, we will notify you in the following ways:

• A notice will be published on the platform.
• You may be informed of the update via your registered email.
• The date of the update will be noted at the top of this page.

If you continue to use the platform after changes are made, you will be considered to have accepted the updated Policy. We therefore recommend visiting this page regularly.